RETURN POLICY
Return Policy
Effective Date: 09/23/2024
At Equeko Store, we strive to ensure that you are completely satisfied with your purchase. If you need to return an item, please review our return policy below.
1. Return Eligibility
- You may return items within 30 days of the delivery date.
- Items must be in their original condition, unworn, unwashed, and with all tags attached.
- Certain items may be non-returnable, including:
- Food products
- Personalized or customized items
- Final sale items (clearly marked)
2. How to Initiate a Return
- To start a return, please contact our customer service at returns@equeko.store
- Provide your order number and reason for the return.
- We will send you a return shipping label if your return is approved.
3. Return Shipping
- Returns are free for items that arrive damaged or incorrect.
- For other returns, customers are responsible for return shipping costs.
- We recommend using a trackable shipping service to ensure your return is received.
4. Refund Process
- Once your return is received and inspected, we will notify you via email.
- Approved refunds will be processed back to your original payment method within 7-10 business days.
- If the return is due to vendor error (wrong item, defective item), the full cost will be refunded, including original shipping fees.
5. Vendor-Specific Policies
- Some vendors may have unique return policies. Please refer to the product description or contact us for details.
- We work closely with our vendors to ensure their return processes are fair and efficient.
6. Exchanges
- We currently do not offer direct exchanges. If you would like a different item, please initiate a return and place a new order.
7. Customer Support
- If you have any questions or need assistance, please reach out to our customer service team at returns@equeko.store.
- Thank you for shopping with us! We appreciate your understanding and support as we work to provide you with the best possible service.
